Capgemini Non-Voice Customer Support Executive Jobs in Kolkata 2026

The Capgemini Non-Voice Customer Support Executive role is open to freshers in Kolkata. Non-voice here means you help customers in writing through chat, email and webforms, and not over phone calls. Capgemini is hiring graduates from the 2025 and 2026 batches for this entry-level job, and the two skills that carry it are clear written English and accurate typing.

Capgemini Non-Voice Customer Support: the role

A Capgemini Non-Voice Customer Support Executive answers customer queries through written channels. You read a customer's message on a webform or a similar text channel, work out what the person needs, and reply in clear and correct English. There are no phone calls in this role. Every interaction is typed, so the reply the customer receives is your writing.

The written channels in this role are the ones customers use to type in a question: chat windows, email, and webforms. A webform is the structured contact form on a company site or app, where a customer fills in the fields and submits a query. Whatever the channel, the request reaches you as text, and your reply goes back as text. Because the customer has only your written words to act on, each reply has to be complete and correctly worded.

The role is open to graduates from any discipline, so a Bachelor's or Master's degree in any stream qualifies you. It is an entry-level job with no prior work experience required, and both 2025 and 2026 graduates can apply. The base location is Kolkata.

What your day-to-day work looks like

Your day is built around the ticket queue and the response deadlines attached to it. You read each written query, reply to it, and move to the next, and you keep the interaction record clean for whoever picks up the case later. Turnaround time is the window in which a ticket must be answered, and staying inside it is part of the job. The main duties in the Capgemini Non-Voice Customer Support role are:

• Handle customer queries through webforms and other written channels.
• Provide clear, accurate and professional written responses.
• Resolve tickets within the defined turnaround times.
• Maintain interaction records and escalate complex issues.
• Identify recurring customer concerns.

Escalation means passing a case you cannot close to a senior or specialist team, with the details recorded so they can pick it up. Identifying recurring concerns means noticing when the same question keeps coming in, which the team can then address at the source. Accuracy and plain phrasing matter in each reply, because the customer acts on the written answer alone.

Who can apply

You qualify if you are a graduate in any discipline, holding a Bachelor's or Master's degree, from the 2025 or 2026 batch. No work experience is needed, so this is a genuine fresher opening. Any degree stream is accepted, which means commerce, arts, science and engineering graduates from those two batches are all eligible.

Capgemini has named the 2025 and 2026 graduating years for this hiring, so candidates who finished before 2025 are outside this batch window. Both a Bachelor's degree and a Master's degree count, in any subject, so the discipline you studied does not narrow your eligibility here.

The skills that matter for a Capgemini Non-Voice Customer Support role are practical:

• Strong written English, with correct grammar and clear phrasing.
• Good typing speed and accuracy.
• Problem-solving and analytical ability, to work out what a customer needs.
• Multitasking and attention to detail while several tickets are open at once.
• A customer-focused mindset.

Each of these skills maps to the daily work. Written English decides whether your reply is understood, because the customer reads it without any spoken explanation. Typing speed and accuracy help you clear tickets inside their turnaround times without slips. Problem-solving lets you work out what a customer needs from a short written message. Multitasking keeps you steady when several tickets are open at once, and a customer-focused approach keeps each written reply professional. The public posting names no percentage cut-off or specific coursework, so these skills are what the role is judged on.

How to apply

Applications for the Capgemini Non-Voice Customer Support role go through the official Capgemini careers portal. Open the listing and submit your application with your details and degree information. The public posting does not state a closing date, so there is no last date to quote here.

Apply on the Capgemini careers page.

Capgemini does not charge any fee to apply for or to take up this job. If anyone asks you for money, a deposit, or a payment for training in return for this role, treat it as a scam and stop.

More customer support and fresher jobs

If you are checking whether your stream fits, this role sits with the jobs open to any degree, so graduates outside IT can apply too. You can also browse more customer support and operations openings to compare written-support and back-office roles, or scan the latest jobs on Classic Jobs to see what else is live for the 2025 and 2026 batches.