Finding the right opportunity after completing graduation can feel overwhelming, especially when the job market keeps evolving with new requirements every passing year. Capgemini, one of the leading global consulting and technology services companies, has announced an exciting opening for fresh graduates looking to kickstart their career in IT support and customer service domain. This Capgemini CSG Recruitment 2025 brings an excellent chance for candidates who have completed their diploma or graduation in 2025 to join the Contact Support Group team based out of Noida.
The Contact Support Group operates as the frontline support mechanism for Capgemini's Cloud and Infrastructure Services division. Working here means you become part of a team that handles IT infrastructure incidents and service requests using both traditional channels like email and voice calls, as well as modern digital platforms including chat, self-service portals, and AI-powered bots. The role demands individuals who can think on their feet, communicate effectively, and deliver solutions that leave customers satisfied.
Understanding the CSG IT Enablers Role at Capgemini
When we talk about the Capgemini Contact Support Group Off Campus Drive 2025, the position essentially revolves around providing technical troubleshooting and customer service excellence. You will be the first point of contact for clients facing IT-related issues, and your responsibility extends from initial problem identification to complete resolution or proper escalation.
The job involves managing tickets efficiently, which includes prioritizing based on urgency, categorizing issues correctly, tracking ticket status throughout its lifecycle, and keeping customers updated about progress. Beyond just resolving issues, the role requires understanding business intelligence practices where you analyse ticket data and implement best practices to improve support quality across accounts.
| Field | Details |
|---|---|
| Job Role | CSG IT Enablers - Contact Support Group |
| Company | Capgemini |
| Location | Noida |
| Education Qualification | Any 3-Year Diploma or Graduation |
| Eligible Batch | 2025 Graduates |
| Salary Package | INR 3.25 Lakhs (3 LPA + 25K One-Time Incentive) |
| Experience Level | Freshers / Entry Level |
| Key Skills | Communication, English Speaking, Interpersonal Skills, Basic Computing, Customer Service, Problem Solving |
What Makes This Capgemini 2025 Graduate Hiring Special
The company has specifically mentioned that this Capgemini Noida CSG Recruitment encourages applications from female candidates as part of their diversity and inclusion initiatives. This reflects the organisation's commitment to building a balanced workforce where everyone gets equal opportunities to grow and contribute.
Working in the Contact Support Group means you will interact with clients from various industries including telecommunications, financial services, healthcare, and technology sectors. This exposure provides tremendous learning opportunities right from the beginning of your career.
The role also involves working with CHIP, Capgemini's intelligent AI bot designed to assist in answering customer queries efficiently. This means you get hands-on experience with cutting-edge AI tools while building your customer service expertise.
Eligibility Criteria for Capgemini CSG Off Campus 2025
Candidates looking to apply for this Capgemini Diploma Graduate Hiring 2025 must fulfil certain requirements:
- Must have completed any three-year diploma or graduation degree in 2025
- Candidates must possess an active DigiLocker account
- Mobile number should be linked with Aadhaar for verification purposes
- Must be an Indian Citizen
- Should be willing to relocate to Noida or any other assigned location
- Flexibility to work in 24x7 rotational shifts including night shifts is mandatory
Skills Required for CSG IT Enablers Position
- Excellent communication abilities with strong English speaking proficiency
- Good interpersonal skills to handle diverse customer interactions
- Ability to perform effectively under pressure situations
- Basic computing knowledge for technical troubleshooting
- Problem-solving mindset with first-contact resolution approach
- Customer-centric attitude with empathy and professional demeanour
Application Process and Selection Details
The Capgemini Contact Support Group Hiring 2025 follows a structured virtual selection process. Only shortlisted candidates receive invitations for assessment rounds, so ensuring your application stands out becomes crucial. Candidates must arrange their own infrastructure including stable internet connection and appropriate devices for appearing in the online selection process.
The application deadline for this Capgemini Off Campus Drive Noida 2025 is 10th January 2026, closing at 11:59 PM. With only limited days remaining before the window closes, interested candidates should prepare their documents and apply without delay.
Compensation and Benefits Overview
The package offered stands at INR 3.25 Lakhs annually, which breaks down to 3 LPA base salary plus a one-time incentive of 25,000 rupees. For freshers entering the IT support domain, this compensation provides a stable foundation while working with a globally recognised brand. The exposure to international clients across different time zones adds significant value to your professional growth beyond just monetary benefits.
How to Apply for Capgemini CSG Recruitment 2025
Interested candidates should ensure their DigiLocker is active and Aadhaar-linked mobile number is functional before starting the application. Submit your application through the official portal before the deadline. Remember that registration and participation do not guarantee selection, as final offers depend on position availability and performance during assessment rounds.
This Capgemini 2025 Batch Recruitment opportunity suits graduates who enjoy problem-solving, possess strong communication skills, and seek a customer-facing role within a structured IT environment. The chance to work with global clients while learning industry-standard practices makes this an attractive entry point for fresh graduates.