Concentrix Customer Service Representative Hiring 2026, Chennai (Freshers Eligible)

Concentrix is hiring a customer service representative in Chennai, and the role is open to graduates and undergraduates in any discipline with 0 to 3 years of experience, which means freshers can apply. The work involves handling customer queries over calls or online channels at the Fortune Towers site in Chennai. It is a full time position (internal level Advisor I), and the application goes through the official Concentrix Workday careers portal.

What this job is about

A customer service representative at Concentrix is the person a customer reaches when they need help. You take inbound calls, make outbound calls where required, or respond through internet channels, and your job is to understand the problem and resolve routine issues. Concentrix is a business services company that runs customer support for many client brands, so the products you support depend on the account you are placed on. The Chennai opening is based at the Fortune Towers office.

This is a frontline support role. It rewards patience, clear speaking and writing, and the discipline to follow process. If you are a recent graduate looking to start a career in customer support, BPO, or operations, this is the kind of entry point that gets you started.

Day to day work

The company lists the following as the core responsibilities for this role:

• Make sure the service you give customers meets the agreed Key Performance Indicators (KPIs) for the account.
• Clarify what the customer actually needs, probe to understand the issue, and use the decision support tools provided to you.
• Listen carefully to customer needs and concerns, and show empathy while you do it.
• Keep up a basic working knowledge of the client products and services you support.
• Track, document, and retrieve information in the call tracking database.

One point worth knowing before you apply: the posting notes that the position may include content moderation duties, which can involve reviewing explicit material. Go in aware of that so the role is not a surprise later.

Who can apply

The eligibility is genuinely wide, which is good news for freshers. Here is what Concentrix asks for:

• Education: Graduate or undergraduate in any discipline. Your stream does not matter for this role.
• Experience: 0 to 3 years of relevant experience. Because the floor is zero, freshers are eligible.
• Batch: The posting does not restrict the passing year, so candidates across recent batches can apply.
• Shifts: You should be able to rotate shifts as needed. Support runs across time zones, so night or rotational shifts are part of the job.

If you are still completing your degree or have graduated recently, you can line up a few more BCA and BSc fresher openings while you prepare your application.

Skills worth preparing

The skills Concentrix names for this position are practical, not technical. You do not need a coding background. What they look for is:

• Strong computer navigation skills and basic PC knowledge, since you will move between tools while talking to a customer.
• Clear communication, both written and spoken. This is the single most important skill for the role.
• Being dependable with strong attention to detail.
• Multi tasking, with the flexibility to adapt when processes or accounts change.
• Tolerance for repetitive work in a fast paced, high production environment.

If your spoken English and listening are solid and you are comfortable working a screen and a phone at the same time, you already have the core of what this job needs. Candidates from any degree background can also look at more jobs open to all graduates.

How to apply

Applications are submitted through the official Concentrix careers portal on Workday. Sign in or create a Workday candidate account, fill in your details, upload your resume, and submit your application for requisition R1727859. Apply only through the official portal. Concentrix does not charge any fee at any stage of hiring, so treat any request for payment as a warning sign.

Once you submit, the recruitment team reviews your profile and reaches out if you are shortlisted. The public posting does not list the exact interview rounds, so prepare the basics: a clear introduction, your reason for choosing a customer support role, and a calm, clear speaking voice.

Quick answers

Can freshers apply for the Concentrix customer service representative role in Chennai?

Yes. The experience requirement is 0 to 3 years, and the zero floor means freshers are eligible. The role is open to graduates and undergraduates in any discipline.

Which degree or batch do I need?

Any discipline is accepted, graduate or undergraduate. The posting does not restrict the passing year, so candidates from recent batches can apply.

What is the salary for this role?

Concentrix has not disclosed the salary in the official posting, so we are not stating a figure. Confirm the compensation directly during the interview or offer stage.

Where is the job located and what are the shifts?

The job is at the Concentrix Fortune Towers office in Chennai. It is a full time role, and you should be ready to rotate shifts as needed, which can include night shifts depending on the account.

How do I apply and is there any fee?

Apply through the official Concentrix Workday careers portal using the application link for requisition R1727859. There is no application fee. Ignore anyone asking for money to process your application.

Details in this post are taken from the official Concentrix careers posting. Verify the latest information on the official Concentrix careers page before applying.