Firstsource CSA Healthcare recruitment 2026 in Chennai
The Firstsource CSA Healthcare opening in Chennai comes with an unusual rule: engineering graduates cannot apply. The role sits in the Email and Back Office team, and it is part of Firstsource recruitment for 2026. It is open to Arts and Science or diploma graduates. The company says BE, B.Tech and master's degree holders are not eligible.
The work is healthcare claims. You read the papers behind a claim, check them against the client's rules, and decide if the claim is paid or denied. This post covers what the listing asks for, what it does not say, and how to prepare for the one hard number in it: a typing speed of 24 words per minute.
The degree rule comes first
Read this part before anything else. It decides whether your Firstsource CSA Healthcare application counts.
- You need a graduation in Arts and Science, or a diploma. The JD says any discipline, three years.
- You must have no arrears.
- BE and B.Tech graduates are not eligible.
- Master's degree holders are not eligible either.
BA, B.Sc and B.Com graduates match the Arts and Science wording directly. Many Arts and Science colleges in Tamil Nadu also teach BCA and BBA. The JD does not name those two degrees, so confirm with the recruiter before you rely on them. The listing gives no pass-out year, no batch and no minimum percentage. It does not ask for work experience.
Diploma holders can find more roles in our diploma and ITI job listings. Arts and Science graduates can browse jobs for BCA and B.Sc graduates and openings for B.Com and BA graduates.
What a claims examiner decides
In the Firstsource CSA Healthcare job, the person in this seat is a claims examiner. A claim arrives from a member or a provider. In healthcare claims, the member is the insured person. The provider is the doctor, clinic or hospital that gave the care.
Your job is to check the claim against its documents and the contract, then make a call. The JD breaks the work into these steps:
- Study the documents and contracts attached to each claim.
- Decide to pay or deny the claim, based on the client's specifications.
- When something is missing, route the claim to the right department, or back to the provider or member, so it can be completed.
- Close each claim within the turnaround time (TAT) and the quality level set in the service level agreement (SLA).
The JD sums up the key responsibilities in three lines. They are production and quality, shift and schedule adherence, and process knowledge. Put simply, you are judged on how many claims you close, how accurate they are, whether you keep to your shift, and how well you learn the client's rules.
The reporting line in the JD runs from Senior Executive to Team Leader to Manager, Operations.
The typing benchmark and listening skills
On top of the degree, the qualification section names three abilities.
- A typing speed of 24 words per minute at 90% accuracy.
- Good comprehension, so you can read a document and understand what it asks.
- Good communication, including listening.
The team is named Email/Back Office, and the job overview does not mention phone calls. The listing does not say how these skills are checked. It lists no interview rounds, no written test and no typing test date. If a recruiter calls you, ask how the typing speed will be measured.
Getting ready for 24 WPM at 90% accuracy
24 words per minute is a modest speed for a Firstsource CSA Healthcare applicant. The 90% accuracy part is where people slip. Claims work is checked for quality, so errors cost more than slow typing.
- Take a few free online typing tests and note both numbers each time. Keep going until you clear 24 WPM with at least 90% accuracy several times in a row.
- Practise typing names, dates and long reference numbers, not only plain sentences.
- For comprehension, read a short insurance policy clause and write one line on what it covers and what it leaves out. That is close to checking a claim against client specifications.
- Learn the two terms the JD uses. TAT is the time you have to finish a task. SLA is the service level agreed with the client.
Applying from Chennai
The posting is short, and several details are missing. Salary is not disclosed. Shift timings are not given, even though shift adherence is one of the three key responsibilities. The number of openings, the employment type and the joining date are not stated. There is no closing date. Firstsource posted the role on 20 September 2026 under requisition ID 8787.
Apply on the official Firstsource careers page for CSA Healthcare, Email/Back Office in Chennai. The page also lets you start the application with LinkedIn.
Firstsource states in the listing that it never asks for money at any stage of hiring. It asks candidates to verify offers through its official channels or an @firstsource.com email address. Treat any payment request as fraud.
Questions Chennai applicants raise
Can a B.Tech graduate apply for Firstsource CSA Healthcare?
No. The JD says BE and B.Tech graduates are not eligible.
I have an MBA or M.Com. Can I apply?
No. The JD rules out master's degree holders.
Is this a voice process?
The team is listed as Email/Back Office, and the job overview describes document and claims work. It does not mention calls.
Do I need work experience?
The JD does not state any experience requirement. It asks for a graduation without arrears, good comprehension and the typing speed.
What is the salary for the Firstsource CSA Healthcare role?
Firstsource has not disclosed the salary in this posting.
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