Redwood Software support trainee hiring 2026 for freshers, Hyderabad
The Redwood Software support trainee role in Hyderabad starts with a training program, not with live tickets. Redwood calls it an entry-level job in its Customer Support team. You learn the products and the support process first. Then you take on simple customer questions under supervision. The stated goal is a move to Level 1 Support Representative when you are ready and a slot opens.
Redwood Software makes software that automates business work. Its main product is a cloud (SaaS) platform built for ERP systems. Firms use it to run and watch their workflows across apps and servers. Redwood posted the support trainee opening on 5 October 2026.
How the trainee program runs
The JD lists ten things a Redwood Software support trainee does. Read them in order and you can see the program move from study to real work.
- Finish every module of the Support Trainee Program. The modules cover the Redwood products, how support work flows, and how to troubleshoot.
- Build a basic understanding of databases, operating systems, networking, APIs and security.
- Pass the knowledge checks, tests or practical assessments the program sets.
- Attend training sessions, shadow colleagues and review real support cases.
- Watch senior agents and Team Leads handle tickets, talk to customers and troubleshoot.
- Learn to document issues the way the team's guidelines require.
- Start answering simple customer questions under supervision, with more independence over time.
- Learn the support rules: SLAs, when to escalate, what to handle first, and the full life of a ticket.
- Use internal tools, the knowledge base and the docs to find answers.
- Work with mentors to track your progress and clear doubts.
The program has its own assessments. Expect to be tested during training, not only at the interview stage.
From trainee to Level 1 support
The trainee seat is a learning role with a named next step. Redwood says it wants to move each Redwood Software support trainee into the Level 1 Support Representative role. It adds two conditions: you must be ready, and an opening must exist. The JD gives no timeline and does not promise the move.
Level 1 is the first line that picks up customer tickets. In this team, that means you log issues well, work within SLAs and pass on what you cannot solve. The program teaches the same skills. So the training and the next role line up.
The profile Redwood describes
- Studies in Computer Science, Information Technology or a related field. The studies can be finished or still in progress.
- Some comfort with computers and basic troubleshooting.
- A strong interest in technology, and the drive to learn technical topics on your own.
- Good written and spoken English.
Two things help but are not required. One is earlier work in customer or application support. The other is exposure to technical work through coursework, internships or personal projects.
The JD says studies can still be in progress. So final-year students are not shut out. It does not name a batch, a minimum mark or a degree level. B.Tech and BE students in computer science or IT match the wording. BCA, B.Sc IT and MCA are computing degrees too. They fit "a related field". Browse more roles for BCA and B.Sc IT graduates, engineering job listings and openings for MCA graduates.
Study plan for the technical basics
The program names five technical areas. A Redwood Software support trainee who knows the basics of each will find the knowledge checks easier.
- Databases: know what a table, a primary key and a join are. Be able to write a simple SELECT query with a WHERE clause.
- Operating systems: learn how processes, services and file rights work on Windows and Linux. Learn to read a log file.
- Networking: understand IP addresses, DNS, ports and what a firewall blocks.
- APIs: know what a request and a response are. Learn what HTTP status codes such as 200, 401, 404 and 500 mean.
- Security: know the gap between logging in (authentication) and having the right to do something (authorisation). Never put a password or key in a ticket or email.
For the customer side, practise writing a short ticket note. Say what the user reported, what you checked, what you found and what happens next. The JD stresses documenting issues properly, and a clear ticket note is the everyday form of that skill.
Applying for the Redwood role
Apply for the Redwood Software support trainee role on the official Support Trainee job page. The listing gives Hyderabad, Telangana as the location. It does not state a salary, a work mode, shift timings, the length of the training program or a closing date. Ask about these at the offer stage.
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