Capgemini Off Campus Drive 2024 presents an exciting opportunity for the role of Contact Support Group. Candidates with any 3-year diploma or graduation qualification from the batch of 2023 are eligible to apply. Experience is not required for this role. The salary offered is 3.25 Lacs, which includes 3 LPA along with a one-time incentive of 25k. This position is based in Noida. The test date will be informed via email, and the last date to apply is 04 March 2024 11:59 PM. Candidates from all branches are eligible to apply for this position. Don’t miss this opportunity to join Capgemini – apply now!
Capgemini Off Campus Drive 2024
| Job Role | Contact Support Group |
| Qualification | Any 3-year diploma or BCA BSC BA BCOM |
| Batch | 2023 |
| Experience | Not Required |
| Salary | 3.25 Lacs (3 LPA + 25k one-time incentive) |
| Job Location | Noida |
| Test Date | Inform over mail |
| Last Date | 04 March 2024 11:59 PM |
| Branch | All Branch Eligible |
About Capgemini Company: Capgemini Off Campus Drive 2024
Capgemini is a global consulting and technology services company headquartered in Paris, France. It was founded in 1967 by Serge Kampf and is one of the world’s largest consulting, outsourcing, and professional services companies.Capgemini provides a wide range of services, including consulting, technology, professional, and outsourcing services. These services encompass various industries such as technology, banking, insurance, manufacturing, telecommunications, and more.
Capgemini operates in over 50 countries, with a strong presence in Europe, North America, Asia-Pacific, and Latin America. It has delivery centers and offices across the globe to serve its clients efficiently. Capgemini partners with leading technology companies such as Microsoft, IBM, SAP, Oracle, and others to deliver innovative solutions to its clients. These partnerships enable Capgemini to leverage the latest technologies and stay at the forefront of digital transformation.
Job Description of Capgemini Contact Support Group (CSG): Capgemini Off Campus Drive 2024
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
- Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
- Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
- Clarify customer requirements
- Probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
Skills Required for Capgemini Off Campus Drive 2024
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Candidates must be open to relocate to any location and work in night shifts
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