Deloitte CTS ODC associate services specialist hiring 2026, Bangalore
The Deloitte CTS ODC associate role in Bangalore sits with the team that looks after Deloitte's Offshore Development Centers (ODCs). The listing says CTS ODC is the main contact for IT incidents and service requests in these centers. Users reach the team by email, by phone or in person. Deloitte is hiring an Associate Services Specialist I for this team, under requisition 371969.
The listing asks for B.Tech, BE and engineering graduates. It does not mention an experience requirement, a salary or a closing date.
What the CTS ODC team handles
The listing describes CTS ODC as part of Deloitte's Information Technology Support Services, with teams in Hyderabad, Mumbai, Bengaluru and Delhi. The team supports the ODCs and works with Deloitte's CTS EUS (end user services) team to give customer support. In simple terms, an ODC is an office area set up to work for one client. It often has its own access rules and equipment. Someone has to track that setup, keep the records right and chase people when a task is pending. That is a large part of this job. This explanation is ours, not from the listing.
So this is an IT operations and coordination role, not a coding role. It is also a different team from the Deloitte services support desk we covered before. Deloitte has a separate CTS ODC Compliance posting for Hyderabad (requisition 371970). This post is only about the Bangalore opening.
Daily tasks on the ODC desk
Here are the duties the listing names, in our words:
- Give good customer service to everyone who contacts the desk.
- Keep the ODC dashboard up to date with day-to-day requirements.
- Update key data on SharePoint and keep it correct, with help from the CTS ODC team and other teams.
- Find gaps in the process with the ODC team.
- Help document ODC processes.
- Help prepare the fortnightly ODC report and ODC presentations.
- Help build audit-readiness checklists.
- Follow up with teams through the ODC shared mailbox.
- Help process ODC invoices.
- Support your supervisor on ODC transaction issues.
- Follow up with the CTS EUS team so that monthly checks are done, then update the dashboard and share the report.
- Set up calls and send the minutes of meeting (MOM) after each one.
- Help gather details when a new ODC is set up, moved or made bigger.
Expect a mix of reports, follow-ups and light technical work. You will write a lot of emails.
Engineering degree, SharePoint and the preferred certificates
The Deloitte CTS ODC associate role requires a B.Tech, BE or other engineering degree. The listing also names these skills as an advantage:
- Basic technical troubleshooting.
- Strong SharePoint design.
- Microsoft Office: Outlook, Word, Excel and PowerPoint.
- Basic knowledge of networking and security.
The preferred list adds:
- ITIL certification
- Microsoft MCITP certification
- Basic knowledge of network and systems security
- Being AI literate
The page states no years of experience. So it reads as open to engineers early in their careers. It does not use the word "freshers", though. If you have no work experience at all, confirm with the recruiter.
Who should apply for the Deloitte CTS ODC associate role: engineering graduates who like order, records and reports, and who are good with Excel, SharePoint and email. You will talk to many teams each day. Who should not: anyone who wants to write code or build software, or who dislikes routine follow-ups and paperwork. The work is mostly tracking, reporting and chasing tasks to closure.
More openings for this degree are on our engineering jobs page, and postgraduates can check the MCA and M.Sc jobs list.
Preparing, staying safe and applying
For the Deloitte CTS ODC associate interview, prepare around the skills the listing names:
- SharePoint: build a small site with a list, a library and a simple view. Be ready to say how you would keep a shared list correct when many people edit it. A free Microsoft 365 trial or a college account is enough to practise on.
- Excel: practise pivot tables, lookups and a clean weekly dashboard. The role keeps dashboards and reports up to date. Try making one sheet that tracks ten sample requests with an owner, a due date and a status.
- PowerPoint: make a short status deck from sample data. The role prepares ODC presentations.
- Email and meetings: write a clear follow-up email and a short minutes-of-meeting note with owners and dates. Keep each one short and polite.
- Basic troubleshooting and networking: IP addresses, DNS and common laptop or access issues.
- ITIL basics: incidents, service requests and why process notes matter. The listing names ITIL as preferred.
- Invoices and audits: learn what a purchase order and an invoice are, and what an audit checklist looks like. The role helps with both.
The listing does not mention any fee, and a genuine employer never charges candidates to apply or interview. Ignore anyone who asks for money for this Deloitte CTS ODC associate job, and apply only through Deloitte's official careers page for requisition 371969.
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