Genpact service desk technical associate hiring 2026, Hyderabad
The Genpact service desk in Hyderabad is hiring a Technical Associate for first-level IT support at its Uppal STPI office. The job is to take calls, chats and remote sessions from users, fix the common problems on the spot, and pass the harder ones to the next support level. The requisition is JR10031679, listed as Technical Associate - Service Desk 5A, and it was posted on 27 October 2026.
This post walks through the work, the degrees Genpact names, the long certificate list on the page, and a study plan built from the skills the listing asks for.
First-line support at the Uppal desk
A service desk is the first place users call when a laptop, login or mailbox stops working. At Genpact, this desk works over phone, chat and remote tools. The listing calls it first-level support. You fix what you can and pass on what you cannot.
The posting gives these job details:
- Job type: Regular.
- Remote type: Office, so this is a work-from-office role.
- Work shift: Rotating (India).
- Language: English, at an advanced (C1) level.
The listing does not state a salary, an experience range or the number of openings. It also shows no last date on the job page. Genpact's careers system lists this posting until 30 November 2026, so apply well before then.
Tickets, tools and the daily queue
Here is what the Genpact service desk role covers, in our words:
- Give first-level technical support by phone, chat and remote tools.
- Troubleshoot Windows and Mac computers.
- Handle Active Directory tasks such as password resets and account unlocks.
- Fix Office 365 and Microsoft 365 issues, including Outlook.
- Do basic network troubleshooting.
- Log, categorise, track and close incidents and service requests.
- Escalate unresolved issues to Level 2 or Level 3 teams.
- Keep ticket notes and knowledge base articles accurate.
- Own each incident from the moment it is created until it is closed.
The Genpact service desk skills list also adds printer and peripheral support and laptop and desktop support. So expect hardware calls as well as software ones.
Degrees Genpact names, and the certificate list
The qualifications section lists five bachelor's degrees: Computer Engineering, Database Management, Information Systems, Information Technology and Network Engineering. Our reading is that a B.Tech or BE in computer or IT branches fits, and a BCA or B.Sc IT may also fit as an IT or Information Systems degree. Confirm this with the recruiter if your degree name is different.
The page states no experience requirement. It does not say "freshers", and it does not ask for years of work either. Treat it as open to entry-level candidates who can show the skills.
The page also lists five certifications: CCSP, CISSP, CompTIA Security+, ISO 27001 Lead Auditor and Microsoft Certified: Azure Security Engineer Associate. The listing does not say these are mandatory. Most are advanced security credentials. A new L1 hire would rarely hold them, so do not let the list stop you. If you want one to work towards, CompTIA Security+ is the entry-level choice.
The required skills section is broad. It names Agile methodology, business continuity planning, collaboration tools, design thinking, IT service desk, Mac OS support, field support and workplace services, among others.
Engineering graduates can see more roles like this on our engineering jobs page, and BCA or B.Sc graduates on the BCA and B.Sc jobs page.
Getting interview-ready for L1 support
Service desk interviews test how you think through a problem, so practise on your own machine. These topics come straight from the Genpact service desk skills list:
- Windows and Mac basics: user accounts, settings, updates, safe mode, and how to clear disk space.
- Active Directory: what a user object is, how a password reset works, and why an account gets locked after repeated wrong attempts.
- Microsoft 365: Outlook profile issues, mailbox full errors, Teams sign-in problems and licence basics.
- Networking: IP address, DNS, DHCP, ping, ipconfig and traceroute. Be ready to explain how you would check why a user cannot reach a website.
- Printers and peripherals: drivers, print queues and connection checks.
- Tickets: the difference between an incident and a service request, how priority is set, and why clear ticket notes matter for the next person who picks it up.
Our own tip: practise explaining a fix to a non-technical user in simple English. The listing asks for advanced English. A calm, clear answer is most of the job on a call.
Shift pattern, fees and where to apply
Who should apply for the Genpact service desk role: IT graduates who like fixing computer problems, speak English well and are happy to work in the office. Who should not: anyone who needs fixed day hours, since the shift rotates, or who wants a coding role.
Genpact's own page says it does not charge fees to process job applications, and that candidates never need to pay to take part in hiring. It names paying for a "starter kit", paying to apply, or buying equipment or training as examples of scams. If anyone asks you for money for this Genpact service desk role, report it and walk away.
Apply only through the official posting: Genpact's careers page for this role.
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