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A Network Operations Centre functions as the nerve centre of any large-scale IT environment. Every alert, every anomaly, every performance dip flows through this hub. As a Deloitte NOC Analyst Trainee, your primary responsibility involves maintaining what the industry calls "eyes on glass" monitoring—continuous surveillance of dashboards, metrics, and alert systems that detect problems before they cascade into outages.

The role demands attention to detail, quick decision-making under pressure, and the ability to communicate technical situations to both engineers and business stakeholders. You'll work with monitoring platforms like Dynatrace, Grafana, Azure Monitor, Nagios, SolarWinds, and Datadog—tools that form the backbone of modern IT observability.

Position Specifications at a Glance

Aspect	Information
Job Role	NOC Analyst – Trainee Associate
Company	Deloitte (AI & Engineering Division)
Team	Hybrid Cloud Infrastructure
Experience Required	0 to 6 Months
Education	Non-Engineering Graduate (BSc IT, BCA)
Locations	Chennai / Hyderabad
Work Type	On-site (Offshore Delivery Center)
Shift Pattern	Rotational shifts including nights, weekends, holidays
Service Coverage	24x7x365
Preferred Certification	ITIL Foundation

What Your Day-to-Day Will Look Like

The Deloitte NOC Analyst Trainee position spans multiple functional areas. Your work will touch monitoring, incident coordination, knowledge management, and process automation. Here's how responsibilities break down:

Monitoring & Detection

• Utilize enterprise monitoring tools to detect anomalies across applications and infrastructure
• Gather performance baselines and create actionable alerts
• Maintain continuous surveillance of business-critical systems

Incident Response & Coordination

• Serve as Incident Coordinator during major incidents
• Initiate and join bridge calls with resolver teams
• Document incident progress and participate in post-incident reviews
• Work closely with L1/L2 infrastructure and application teams

Knowledge & Automation

• Develop and maintain knowledge bases for common issues
• Document Standard Operating Procedures for recurring problems
• Identify opportunities for automation in detection and remediation
• Enable first-line teams to resolve common problems independently

Reporting & Communication

• Track KPIs including Mean Time to Detect and Mean Time to Resolve
• Generate operational metrics and status reports
• Liaise with DevOps, Operations, Product teams, and third-party vendors

Technical Skills That Matter

For a Deloitte NOC Analyst Trainee position, the technical bar isn't impossibly high—but certain competencies will set you apart:

1. Familiarity with monitoring platforms (Dynatrace, Grafana, Azure Monitor, Nagios, SolarWinds, Datadog)
2. Basic understanding of ITSM tools, particularly ServiceNow and JIRA
3. Knowledge of alert configuration, dashboarding, and real-time monitoring concepts
4. Exposure to scripting languages like PowerShell, Python, or Bash
5. Understanding of ITIL framework fundamentals
6. Comfort with incident management workflows and bridge call facilitation
7. Ability to document processes clearly and maintain knowledge repositories

Cloud experience with Azure, GCP, or AWS adds significant value, as does familiarity with configuration management databases and service level agreements.

Who Should Consider Applying?

The eligibility criteria for this role are refreshingly accessible for fresh graduates:

• Non-engineering graduates with BSc IT or BCA qualifications
• Candidates with 0 to 6 months of relevant experience
• Individuals comfortable working rotational shifts including nights
• Those willing to work from Chennai or Hyderabad ODC locations
• Candidates who can commit to 24x7x365 service coverage including holidays

ITIL Foundation certification is preferred but not mandatory. What matters more is your process orientation, communication ability, and willingness to learn enterprise-grade tools quickly.

The Hybrid Cloud Infrastructure Team

Your Deloitte NOC Analyst Trainee journey places you within a team handling some of the most sophisticated infrastructure challenges in the industry. The Hybrid Cloud Infrastructure division delivers solutions spanning multiple domains:

• Hybrid Cloud transformation services
• Advanced Connectivity solutions
• AI Data Centers and High-Performance Computing
• AI Infrastructure implementation
• Enterprise network integration

The team prioritizes resiliency, optimization, and extensive automation. You'll gain exposure to on-premise data centre infrastructure alongside cloud and hybrid environments—experience that builds a foundation for numerous career paths in IT operations, cloud engineering, and DevOps.

Understanding the Shift Commitment

Transparency matters here. The Deloitte NOC Analyst Trainee role requires genuine 24x7x365 availability. This means:

• Rotational shift patterns including night shifts
• Weekend and holiday coverage as required
• Work from Offshore Delivery Centre or client locations
• No hybrid work arrangement for this position

If predictable 9-to-5 hours are essential for your lifestyle, this role may not align. However, if you thrive in dynamic environments and appreciate the operational intensity of real-time infrastructure support, the experience gained here accelerates careers rapidly.

Growth Trajectory at Deloitte

Deloitte invests substantially in professional development. The firm operates DU: The Leadership Center in Hyderabad—a dedicated facility for learning and leadership development. As a Deloitte NOC Analyst Trainee, you'll access diverse learning opportunities, networking platforms, and career acceleration resources.

The Agile methodology embedded in daily operations—sprint planning, retrospectives, effort estimation—builds transferable skills valued across the technology industry. Many analysts progress into specialist monitoring roles, incident management leadership, DevOps engineering, or cloud architecture paths.

Why This Opportunity Deserves Attention

For BSc IT and BCA graduates seeking structured entry into enterprise IT operations, the Deloitte NOC Analyst Trainee position offers rare advantages. You'll work with Fortune-level clients, gain hands-on experience with industry-standard monitoring tools, and build foundational skills in incident management and automation.

The Big Four brand on your resume carries weight. The practical experience with tools like Dynatrace, ServiceNow, and Azure Monitor carries even more. Combined with Deloitte's investment in your professional growth, this role represents a launchpad rather than just a first job.

Applications are currently being accepted for Chennai and Hyderabad locations. If you meet the qualifications and are prepared for the operational demands of 24x7 IT support, now is the time to apply.