Deloitte Associate Analyst, Cloud Infrastructure job in Bengaluru

Engineering at Deloitte builds and runs mission-critical systems, either modernising the platforms a client already has or putting new technology products in place. Hybrid Cloud Engineering is the group inside Engineering that this opening belongs to, and the Deloitte Cloud Infrastructure track sits under it. The work in this seat is operational, and it runs around the clock.

Deloitte Touche Tohmatsu India LLP has listed job requisition ID 106646 for an Associate Analyst, Cloud Infrastructure in Bengaluru. The role sits under Engineering, AI and Data, and the requisition is written for B.Sc. and B.A. graduates who are freshers or who have up to one year of support experience.

On this page

• Monitoring work at the centre of this job
• Everything on the responsibility list
• Education and experience Deloitte has listed
• Skills the Deloitte cloud infrastructure posting names
• Shifts and the Bengaluru work location
• ServiceNow, SLAs and SOPs in plain terms
• Applying for requisition 106646
• Other openings worth checking

Monitoring work at the centre of this job

The main duty is monitoring. You watch ServiceNow dashboards and the other operational monitoring tools named in the Deloitte cloud infrastructure requisition, and you act on what shows up there. When an alert fires or an incident is raised, you log it, work it against the standard operating procedure written for that situation, pull in whichever internal team owns the fix, and keep the record current until it closes. Operational reports and shift handovers both come out of that same loop.

Everything on the responsibility list

The Deloitte cloud infrastructure requisition writes out ten duties. Here they are in plain terms.

• Monitor ServiceNow dashboards and the other operational monitoring tools in use.
• Track, log and manage incidents, alerts and service requests.
• Follow the defined SOPs and escalation matrices so issues are resolved on time.
• Keep delivery inside the agreed SLAs and the operational processes around them.
• Coordinate with internal teams on incident resolution and the follow-up after it.
• Maintain accurate records of incidents, the actions taken and the current status.
• Prepare and share operational reports when they are asked for.
• Support shift handovers so operations carry on without a gap.
• Escalate critical issues quickly, following the defined procedure.
• Provide 24x7 operational support from the office on a rotational shift schedule.

Education and experience Deloitte has listed

The education line in the Deloitte cloud infrastructure requisition is short. It names B.Sc. and B.A. graduates and nothing else, so a science or arts degree is what Deloitte is screening on here.

• Degree: B.Sc. or B.A.
• Experience: freshers, or up to one year in BPO, service desk, monitoring or operations support.
• Availability for 24x7 rotational shifts, worked from the office.

Other listings that accept a B.Sc. are grouped on the B.Sc. and BCA openings page, and B.A. graduates will find their matches under other degrees.

Skills the Deloitte cloud infrastructure posting names

Four skills are called out in the requisition, and none of them is a programming skill.

• Good verbal and written communication. Incident notes, status updates and shift handovers are all written work that other teams have to read and act on.
• A basic understanding of IT Service Management concepts.
• Good analytical and problem-solving ability.
• The ability to work 24x7 rotational shifts in a work-from-office setup.

Prior BPO, service desk, monitoring or operations support experience is accepted up to one year, so a year on a helpdesk queue counts towards a Deloitte cloud infrastructure application.

Shifts and the Bengaluru work location

Two conditions in this posting are fixed.

The first is the roster. Support here runs 24x7 on rotational shifts, so your working hours change from one rotation to the next and night duty is part of the cycle. The second is the location. Deloitte has written the work location down as work from office at Bangalore Ecospace, which puts the whole shift on site. No hybrid or remote arrangement appears anywhere in the requisition, and the Deloitte cloud infrastructure listing repeats the work-from-office condition in the skills section as well.

ServiceNow, SLAs and SOPs in plain terms

The Deloitte cloud infrastructure requisition assumes you already know the vocabulary of an operations floor. If you have not worked on one before, here is what the main terms mean for this job.

ServiceNow is an IT service management platform. Incidents, alerts and service requests are raised as tickets inside it, and its dashboards show what is open, how old each ticket is and what is close to breaching. Watching those dashboards is the first duty on the Deloitte cloud infrastructure list.

An SLA is a service level agreement: the response and resolution time agreed for each class of issue. SLA-driven service delivery, the phrase the requisition uses, means the clock on a ticket matters as much as the fix does.

An SOP is the written procedure for a known situation, and an escalation matrix is the list of who gets contacted next when the procedure runs out or the clock is running down. This role works to both, and that is why the duty list asks for accurate records of every action taken and every status update.

IT Service Management is the discipline that sits over all of it. Deloitte asks only for a basic understanding, so being able to tell an incident from an alert and from a service request, and knowing what the priority levels mean, covers the ground the requisition actually names.

Applying for requisition 106646

Applications for this Deloitte cloud infrastructure role go through the Deloitte South Asia careers portal. Open the listing for job requisition ID 106646, create or sign in to your candidate profile, upload your resume and submit the application. Deloitte has not published a closing date for this requisition.

No genuine Deloitte application asks you for money. If anyone asks for a registration fee, a security deposit or a payment for an interview slot or an offer letter, it is not coming from the company. Apply only on the official portal.

The facts on this page come from the official Deloitte listing for requisition 106646 on the Deloitte South Asia careers portal.

Other openings worth checking

This Deloitte cloud infrastructure requisition names B.Sc. and B.A. only. If your degree is BE, B.Tech or MCA, the engineering and postgraduate pages below are the ones to open instead.

• Deloitte Analytics Associate opening in Hyderabad
• B.Sc. and BCA jobs for the 2026 batch
• Listings open to B.A. and other degrees
• Job listings for engineering graduates
• MCA and M.Sc. openings