Eaton IT apprentice Pune 2026: end user support and ITSM role

End user IT support in Pune, Maharashtra, with a ticket queue and a service level clock attached to it, is the shape of the Eaton IT apprentice role. Eaton Corporation lists the requisition as 687237633525 under the official title Apprentice-IT. The role's customers are all of Eaton's users, the ones sitting in the office and the ones working remotely.

The Eaton IT apprentice requisition sits at entry level. It asks for a bachelor's degree along the BTech, BCA or BSc line and zero to two years of IT experience, which puts freshers inside the band. The employment type is full time, the listing went up on 8 July 2026, and it carries a valid through date of 4 January 2027.

Where the Eaton IT apprentice sits in the support chain

The primary function of the Eaton IT apprentice position is to provide IT support to end users, to support device lifecycle management, and to keep both inside Eaton's policies and procedures. All three parts are done with supervision. Eaton repeats that point where the work gets harder: troubleshooting and resolution of larger IT issues happens under supervision, with the apprentice assisting on root cause analysis and problem management as needed.

The user base is wide. Eaton names its customers as all of its users, local and remote, so the queue is not tied to one floor or one building. Alongside that end user work, the Eaton IT apprentice assists with support of site based IT systems.

Compliance runs through the whole description. The role has to keep end user client security and infrastructure in line with the defined policies and procedures, and to follow company policy at all times across ethics, data protection, information security, human resources and compliance. Protecting Eaton's physical and information assets is listed as a duty of the job.

Duties the Eaton IT apprentice requisition spells out

Eaton has published the task list in full. These are the responsibilities as the requisition sets them out.

• Work tickets and meet the defined service level agreements for resolving incidents and requests, along with any tasks assigned as part of those ticket types.
• Handle PC and device lifecycle management, which includes replacing end user and infrastructure hardware that has aged out, when it is needed and when it has been planned for.
• Cover the provisioning, asset management and disposal stages of that hardware cycle.
• Deploy, configure and support hardware such as PCs, laptops, mobile devices and printing, plus client operating systems and productivity software for end users.
• Follow IT Service Management processes for asset management, incident management and request management, and keep performance against the service level agreements high.
• Get new hire assets ready and allocated, support the onboarding process, and answer IT queries from new joiners.
• Assist with support of site based IT systems.
• Take part, under supervision, in troubleshooting and resolving larger IT issues, and assist with root cause analysis and problem management as needed.
• Keep end user client security and infrastructure compliant with the defined policies and procedures.
• Identify opportunities for improvement.

Tickets, assets and the ITSM words in the posting

Two phrases in the Eaton IT apprentice description decide what most of the week looks like, so they are worth unpacking before you apply.

ITSM is IT service management, the framework the posting names when it asks for asset management, incident management and request management processes. In that framework an incident is something broken: a laptop that will not start, a user locked out of an account, a video conferencing room that has gone dark. A request is something a user wants: a new licence, or access to a shared drive. Both arrive as tickets, and both carry a service level agreement, which is the agreed time limit for responding and for fixing. Eaton ties performance to achieving those agreements, so the clock on a ticket counts as much as the fix does. Problem management, named separately on the requisition, sits behind the queue. It is the work of finding out why the same incident keeps returning, and root cause analysis is the method.

Device lifecycle management is the other phrase. Provisioning is the build stage, where a machine is imaged, joined to the network, loaded with the client operating system and productivity software, then handed over. Asset management is the record keeping in between, so that every serial number is tied to a user and a site. Disposal is the closing stage, where hardware that has aged out is retired. Eaton puts provisioning, asset management and disposal in a single line, so all three belong to the same person. New hire asset readiness is that same cycle compressed against a start date, because a joiner's machine has to be built, allocated and working before day one, and the Eaton IT apprentice also fields the IT questions that come with onboarding.

ITIL Foundation, which Eaton marks as preferred, is the entry level certificate for exactly this vocabulary. The posting does not make it a condition of applying.

The degree line, the experience band and the tool list

Eligibility for the Eaton IT apprentice opening is short, and Eaton has published all of it.

• Education: a bachelor's degree, with BTech, BCA and BSc named on the requisition.
• Experience: zero to two years of IT experience.

Since the requirement is a bachelor's degree, this particular requisition does not cover diploma or ITI holders. If that is your qualification, the diploma and ITI job listings are the place to look instead. BTech and BE candidates who want more of this kind of work can also go through the openings for engineering graduates.

The skills Eaton lists for the Eaton IT apprentice are practical ones.

• Microsoft Windows operating systems.
• Microsoft 365 applications, with Outlook, Excel, PowerPoint and OneDrive named.
• Hardware: PCs, laptops, mobile devices and PC peripherals.
• Basic knowledge of networks, wireless networks, servers, storage and video conferencing solutions.
• The ability to adapt and learn, because the IT environments you support may contain a mix of technology.
• ITIL Foundation certification, marked as preferred.

Getting an application in for requisition 687237633525

Applications for the Eaton IT apprentice job go through Eaton's own careers portal. Note the requisition number, 687237633525, when you apply, because Eaton runs more than one apprentice line out of Pune and the number is the clean way to tell them apart. A separate Eaton apprentice requisition in the same city covers data enablement work, which is a different function from the end user IT support described here.

Eaton has not published a selection process for the Eaton IT apprentice requisition, so there is no test pattern or interview count to prepare against. Treat any such claim you read elsewhere as unverified. What Eaton has published is the posted date of 8 July 2026 and the valid through date of 4 January 2027.

Salary is not disclosed by the company on this Eaton IT apprentice listing, which is why the pay fields on this page are empty. Any package figure attached to this requisition did not come from Eaton. The work location on the requisition is Pune, Maharashtra, and nothing in the posting points to another city. Classic Jobs never charges candidates, and no genuine employer will ask you to pay for a test or an offer letter.

Source: the official Eaton careers listing for Apprentice-IT, requisition 687237633525.

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